Why did Danielle Jones, District Manager make a verbal contractual agreement that was not included in the written contract?

QUESTIONS PRESENTED 1/ Why did Danielle Jones, District Manager made a verbal contractual agreement with me to send her all of my payments, copy of contract and list of merchandise I had in storage and she would agree to return ALL of my belongings that were auction in ERROR and this did NOT HAPPEN? 2/ Why did Ronald L. Havner Jr., CEO did not follow up with me when | informed him that this auction error has caused me financial problems, stress, depression, anxiety, pain and suffering, etc., and could lead to legal action if not resolved within a certain time frame? 3/ Why wasn’t any of these verbal statements made by Danielle Jones, District Manager, written in the contractual agreement, which is against the law to try to enforce now? 4/ According to the laws of South Carolina, if someone breach a contract (written or . verbal), is that grounds for legal action to be filed? lil